Account Manager(UK)
About this job
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team. We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients. Responsibilities: • Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs. • Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. • Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. • Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. • Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. • Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products. • Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping. • Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes. • Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives. • Previous experience of engaging with hospitality sectors is a bonus. Requirements • Professional experience in a fintech, SaaS, or payment services company. • Proven experience in Customer Success, Account Management, or Customer Operations. • Strong interpersonal and communication skills, with the ability to build rapport with clients. • Demonstrated problem-solving abilities, with a proactive and detail-oriented approach. • Experience in a fast-paced environment, with the ability to manage multiple priorities. • Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred). • Flexible across time zones to support a global team. Benefits • Lead a dynamic and innovative team in a rapidly growing company globally • Competitive salary and benefits package. • Opportunities for career growth in leadership and strategy. • Collaborative, inclusive environment where your contributions are recognised and valued.