Application Production Support

About this job

Job Description The candidate will provide application support within the Banking and Financing Services area for the Germany Applications. Main Tasks: • Support the business in their IT needs and understand the business workflows and scenarios • Maintaining a proper coverage in their designated shift • Voluntarily picking up work and tasks as received over email, tickets or in person. • Provide business, team members and other project/task partnering teams updates on the issue/task/project. • Documenting and training other team members • Shadow other team members and seek to learn to improve day to day coverage of the platforms • Sharing knowledge within the team as well documenting the issues/incidents for better follow up • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented. • Understand the underlying issue and the associated patch fix/release and identify systemic issue • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team Qualifications • Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments • Oracle weblogic knowledge is a plus • Oracle SQL knowledge is Mandatory • ITIL understanding is also a plus. • Ansible Language Skills: • Fluent in English Company Description