Arabic - Speaking Customer Experience Officer

About this job

The Role: We are looking for a passionate and self-motivated professional to join our Customer Experience Team. The main responsibilities of the position include: • Deal with clients’ inquiries via live chat, email and telephone • Perform personal clientele analysis and take actions as required • Handle client inquiries appropriately and ensure that high level service is provided • Promote available products and services to clients • Develop and maintain excellent relationships with prospective and existing clients • Cooperate effectively with other departments as required • Contribute to team effort by achieving targeted results Main requirements: • Degree in a business-related field • Client handling experience in the financial services sector is a definite plus • Fluent Arabic speaker with excellent oral and written skills in English • Ability to multitask and maintain a high-level of organization • Outstanding communication and interpersonal skills • Excellent computer literacy • Valid work permit required Benefit from: • Attractive remuneration package • Intellectually stimulating work environment • Continuous personal development and international training opportunities The Hiring Experience: What Awaits You: • Let’s Connect – Intro Chat with Talent Acquisition • Deep Dive – First Interview with Your Future Team • Speak Your Strength – Language Proficiency Check • Show Your Skills – Live Technical Session All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.