Bilingual Czech/English Travel Advisor | Athens Greece - GRE5

About this job

At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad? Your Role as a Customer Advisor: • Respond and record consumer inquiries/questions raised through free phone lines for customers; • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; • Troubleshoot through the use of open questions, support documents, and system training; • Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Advisor: • High School Diploma or Higher • Native or Fluent Czech ; • Good level of English, C1; • Writing speed: 20 words per minute • Active Listening • Good Problem Solving Skills • Strong troubleshooting skills Benefits What to Expect: • 14 attractive salaries + performance bonus + benefits; • Remote possibility within Greece • Accommodation in a great hotel for the first two weeks, • Relocation support fee • signing bonus • Private health & life insurance; • 25 days annual leave per year • Intensive tourism skills and software training • Diverse and community minded organization • Career-growth and lots of learning opportunities • Working hours: Monday-Friday 40h per week = is 8 hours per day / 5 days a week;