Byzantino Patisserie Sales Associate

About this job

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian- the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center. As a Patisserie Sales Associate, you will be responsible for providing an exceptional guest experience while presenting and selling the high-quality chocolate and confectionery products of our chocolatier. Your professionalism, positive attitude, product knowledge, and passion for customer service will contribute to creating a memorable experience for every guest. Responsibilities • Welcome and serve guests with professionalism, warmth, and a genuine smile, ensuring a high level of customer service at all times. • Present and actively promote the patisserie shop's products, providing guests with knowledgeable recommendations based on their preferences. • Maintain the presentation, organization, and overall appearance of the display counter and sales area according to Conrad Athens The Ilisian's high standards. • Handle cash register operations and process payments accurately, ensuring the correct issuance of receipts. • Receive, check, organize, and properly store products and supplies. • Monitor product availability and ensure that the patisserie shop is consistently well-stocked and attractively presented. • Maintain high standards of cleanliness, hygiene, and organization throughout the sales area. • Support the team in daily operations and contribute to a smooth and efficient customer experience. • Build positive relationships with guests through attentive, personalized, and professional service. • Adhere to all hotel policies, operational procedures, and food safety and hygiene standards. Requirements • Minimum of 2 years of experience in sales, hospitality, food & beverage, retail, or a pastry shop will be considered an advantage. • Excellent customer service and communication skills. • Professional, polite, and positive attitude with a genuine passion for hospitality. • Customer-oriented mindset with the ability to understand and respond to guests' needs. • Strong sense of responsibility, consistency, and attention to detail. • Ability to work effectively as part of a team in a fast-paced and high-end hospitality environment. • Good knowledge of English; knowledge of Greek is required. • Previous experience with cash registers and payment transactions will be considered an advantage. • Passion for chocolate, confectionery, and premium products will be considered an advantage. Benefits • At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand, where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens). • The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.