Call Center Agent

About this job

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent. Key responsibilities include: • Handling inbound customer calls and inquiries in a professional manner • Logging and updating customer cases accurately in the CRM system • Resolving billing and account issues, as well as addressing customer complaints • Providing detailed product and service information, including troubleshooting support • Supporting customers through chat, email, and social media channels Requirements • High school diploma or equivalent • 1+ year of experience in a call center or customer support environment • Experience handling inbound customer support via phone, chat, and email • Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications) • Experience working to KPIs or targets in a customer support or call center setting Benefits If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting. *We handle every application with responsibility and absolute confidentiality. **In line with the EU Pay Transparency Directive (EU) 2023/970, the salary range applicable to this position will be communicated to candidates by our consulting team during the initial telephone contact, before the interview process begins.