Call Center Employee
About this job
LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team. The role's key responsibilities are as follows: • Provide customer support via telephone, email, and online chat regarding banking products and services. • Process and execute banking transactions in accordance with internal procedures. • Assist customers with e-banking and mobile banking services. • Handle card cancellation requests due to loss or theft. • Manage and register customer requests across the full range of banking products and services. • Resolve customer inquiries and provide appropriate solutions. • Handle customer complaints and ensure timely issue resolution. • Collaborate with internal departments to effectively address customer needs. • Inform existing and prospective customers about available banking products and services. • Promote banking and insurance products in a consultative manner Requirements • University, College, or High School Diploma. • Strong digital literacy and computer skills. • Fluency in Greek and good command of the English language. • Reliable internet connection. • Availability to work on a 24/7 rotating shift schedule. • Excellent verbal and written communication skills. • Customer-oriented mindset with a results-driven approach. • Strong teamwork and collaboration skills. • Previous experience in a customer service or contact center environment will be considered an asset. Benefits • Competitive monthly remuneration package. • Company-provided equipment. • Hybrid working model (3 days on-site and 2 days remote). • Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team. • Salary progression linked to the acquisition of new service competencies. • Ongoing training within one of the most dynamic sectors of the financial services industry. • Opportunities to develop organizational and leadership skills. • Professional certifications in insurance, investment, and lending products. • Career development opportunities within the organization. • Modern, collaborative, and friendly working environment.