Care Team Leader (New Client Onboarding)
About this job
Job Description As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment. What We Offer You: • Impact and Purpose: Directly contribute to improving the lives of seniors in your community. • Career Advancement: Grow with a nationally recognized brand in home care. • Innovative Environment: Be encouraged to bring new ideas to the table. • Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority. • Competitive Pay: We offer competitive wages that reflect your valuable contributions. • Comprehensive Training: Receive paid training to enhance your skills and knowledge. Your Key Responsibilities: • Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation. • Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required. • Conduct client and Care Professional introductions. • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. • Carry out client reviews and action accordingly. • Provide weekly and monthly summaries of the client pipelines and its progression. • Management of clients and responsibility for their ongoing care and support with a focus on person centred care. Qualifications Essential Criteria • Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification. • Experience in the healthcare sector. • Experience of working with MAR sheets and medication in a supervisory role. • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes. • Previous experience of consultative sales would be an advantage. • Ability to nurture Care Professionals to enable them to reach their full potential. • Knowledge and understanding of legislation and regulations specific to Health and Social Care. • Good communication skills with the ability to build rapport quickly. • Must be confident to use care management technology including providing support and training to Care Professionals. • Knowledge of CRM Zoho an advantage. • Must understand the importance of confidentiality working within current legislation. Core Competencies: • Driving Results • Customer Focus • Influencing • Teamwork & Collaboration • Communication & Relationship Management • Living Home Instead • Agile Learner Role Specific Competencies: • Adapting to Change • Quality Focus • Leading Others Additional Information Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on jobs@downlisburn.homeinstead.co.uk Company Description Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.