Client Service Associate

About this job

On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate. Responsibilities: • Reviews client project briefs to understand knowledge gaps and defines expert search criteria • Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts • Sources and reaches out to potential experts via phone, LinkedIn, and email • Screens experts critically, ensuring their experience and knowledge is aligned with client needs • Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance • Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication • Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps • Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs • Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs • Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates • Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate Requirements • BSc in any field with a strong academic record • MSc in any filed will be considered as an asset • 0–3 years of professional experience in customer service/support roles • Excellent knowledge of MS Office Suite • Excellent command of the English language, both written and oral • Fluency in an additional language is a strong plus • Strong interest in the business world, shown through studies, internships, or projects • Ability to think critically and quickly in fast-paced environments • Natural aptitude for negotiation and sales, with a client-first mindset • Commitment to delivering exceptional client service and value • Excellent communication skills and ability to collaborate effectively • Strong time and project management skills under tight deadlines • High level of result orientation and ownership, with excellent prioritization skills In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage prior to the interview process.