Community Centre Officer
About this job
ActionAid Hellas is part of a global federation working for a world free from poverty and injustice. Since its establishment in 1998, ActionAid Hellas supports people and communities, so they are empowered to claim a better future. At ActionAid we envision a sustainable and just world, where all people will enjoy equal and just rights and opportunities and a life with no exclusion and discrimination. We raise awareness, educate, empower, and activate society, with a focus on vulnerable groups, through innovative programs, services, and collaborations at national and international level so they can bring sustainable changes in their future. To support our mission, we are seeking a motivated and people-oriented Community Centre Officer to support the daily operations and activities of ActionAid Hellas' Community Centre. The role focuses on providing high-quality reception services, supporting beneficiaries and visitors, coordinating daily activities, managing programme data and ensuring the smooth operation of the Centre. Key Responsibilities • Manage front desk operations and provide accurate information to visitors. • Promote the Centre’s services and support outreach and engagement activities. • Handle registrations, referrals and maintain the CRM database with up-to-date beneficiary information. • Collect and organise programme data and collaborate with M&E on stories and testimonies. • Coordinate daily schedules and support the planning of educational and counselling activities. • Ensure smooth building operations, including opening/closing, maintenance and safety. • Manage office supplies and assist with procurement processes. • Communicate and collaborate effectively with partners, stakeholders and community organisations. • Address beneficiary complaints and support needs assessment and case handling. • Prepare service reports, support programme reporting, and assist in events and community actions. • Work closely with the Line Manager and cross-functional teams, ensuring alignment with organisational principles. • Support volunteers/interns when needed and contribute to strong teamwork across departments. • Represent the organisation as an ActionAid Ambassador. Requirements • Academic degree in sociology, social policy, social work, education or relevant field • At least two (2) years of working experience in a relevant position • Excellent use (both oral & written) of the Greek and the English language • Demonstrated experience in customer relationship management • Excellent use of the MS Office, experience in ERP Systems and use of related data base • Strong interpersonal, organisational and multi-tasking skills • Ability to work creatively in a problem-solving environment • Human oriented personality • Experience and interest in working with marginalized or vulnerable population will be considered an asset • Volunteer experience as well as adequate experience in facilitation of voluntary projects & teams will be considered an asset • Very good understanding of human rights, global poverty & development issues Benefits • Full-time, permanent contract based in Athens, Greece. • Competitive salary commensurate with experience. • Access to ActionAid's global learning and development opportunities. • A mission-driven, inclusive, and supportive work culture. • Opportunity to contribute to life-changing work across Greece and globally. • An equal opportunities employer welcoming all applications regardless of gender, sexual orientation, nationality, religion or beliefs, etc.. Please submit your CV (maximum 3 pages) and a cover letter (maximum 1 page) explaining your motivation and suitability for the role. Applications not accompanied by a motivation letter will be excluded from the selection process. Applications deadline: 09/11/2026 By applying for this position, I understand that AA Hellas requires its employees to refrain from sexual harassment, exploitation, and abuse against everyone we come in contact with through our work, including abusive behavior against children. Please note that only shortlisted candidates will be contacted within two (2) weeks of the closing date. Should you not hear from us during this time, do not be disappointed. Follow us on Linkedin to discover job openings that match your profile, and stay up to date with our news on Facebook and Instagram! All applications will be treated as strictly confidential and according to the General Data Protection Regulation (GDPR).