Customer Care Specialist for Mercedes-German Speakers (Relocation incl.)
About this job
Do you speak German? Do you have a passion for luxury, tech, and the Mediterranean lifestyle? We aren’t just looking for customer support; we’re looking for "Roadside Heroes" and "Digital Gurus" to represent one of the world’s most iconic automotive brands. Whether you want to work from a balcony overlooking the Aegean or from our modern hub in Athens, your next adventure starts here. The Mission You won’t just be answering phones; you’ll be the voice of Mercedes-Benz across three exciting domains: • The Lifesaver (Roadside Assistance): When a driver is stranded, you’re the calm in the storm. You’ll coordinate breakdowns, manage recoveries, and ensure safety is always the top priority. • The Tech Wizard (Connected Mobility): Help clients navigate the Mercedes Me App. From remote vehicle monitoring to activating digital services, you’re the bridge between the car and the cloud. • The Luxury Ambassador (Customer Service): You’ll handle the high-end experience, managing everything from maintenance bookings to "goodwill" requests for our most discerning clients. Requirements Are You the One? We aren't looking for a robot. We want a communicator who brings: • Linguistic Flair: Fluent German (C1) and solid English (B2). • Problem-Solving Power: You can multitask like a pro and navigate Android/iOS apps with ease. • Empathy & Class: You know how to provide 5-star service to luxury clients, even when things get a little "engine-revvingly" intense. • Bonus Points: A driver’s license or previous tech-support experience! Benefits The "Greektastic" Perks Forget the standard 9-to-5. We offer a lifestyle upgrade: • Work from Anywhere: Remote options across all of Greece. • The Red Carpet Treatment: Moving to Athens? We’ll cover your flight, find your initial housing, and help you settle in. • Money Matters: Competitive salary plus 14 payments per year (yes, two extra months of pay!). • Growth & Culture: Paid training, private health insurance, and a diverse team of colleagues from all over Europe. • Live the Dream: Free Greek language courses, social team events, and a chance to explore islands every weekend. Ready to shift your career into high gear? Apply today and trade your winter coat for sunglasses! 🕶️✨