Customer Experience Co-ordinator

About this job

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail. As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you. Key Responsibilities • Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency. • Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support. • Identify and address process improvements, proactively solving problems and anticipating challenges. • Take full ownership of customer issues, managing them from start to resolution with minimal supervision. • Make timely and well-informed decisions to meet deadlines consistently. • Maintain detailed and accurate records of customer interactions and support activities. • Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement. Requirements • Strong accountability and the ability to own outcomes from start to finish. • Exceptional problem-solving and decision-making skills with a structured approach. • High attention to detail and a commitment to thoroughly following procedures. • Ability to thrive in a fast-paced environment while maintaining professionalism. • Excellent verbal and written communication skills, always prioritising the customer experience. • Highly organised with the capability to manage multiple priorities effectively. • Self-motivated, proactive, and dedicated to exceeding expectations. Experience and Qualifications • Educated to A-Level standard or equivalent. • Previous experience in customer service, sales support, or administrative coordination. • Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems. • Demonstrated ability to manage complex customer interactions and collaborate across teams. Our Values The ideal Customer Experience Co-ordinator will exemplify our core values: • A Fire Within – Passionate, energetic, and committed to delivering excellence. • Deliberately Urgent – Purposeful and efficient, always ahead of deadlines. • Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration. • Extreme Ownership – Accountable, solution-driven, and always improving. • We Think Big! – Creative and innovative, always exceeding expectations. Benefits Salary- £27,000- £30,000 basic plus Company wide bonus scheme Monday- Friday 9am-5pm Free Parking Fully stocked Kitchen with free food and drinks Prosecco Fridays Company rewards and recognitions