Customer Quality Agent (m/f/d) - Remote EMEA

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Customer Quality Agent (m/f/d) plays a crucial role in developing and maintaining high-quality customer relationships within the EMIA region. This position operates in accordance with established quality specifications and regulations, serving both a mediator and quality expert for internal and external stakeholders. This is a remote position that is ideally based in one of the following locations: Germany, Czech Republic, Hungary or Poland. Key responsibilities include:  • Managing customer-specific EMIA Quality requirements, including:          - Customer Scorecards          - PPAP/PPA (Production Part Approval Process) Scorecards and Elements          - Financial aspects • Overseeing improvement activities and their associated releases • Ensuring timely responses to customer requests • Contributing to market share expansion and overall growth for TE By effectively bridging the gap between customer expectations and internal capabilities, the Customer Quality Agent (m/f/d) helps to foster long-term partnerships and drives continuous improvement across the EMIA organization.   Job Requirements Customer Engagement:   • Provide onside customer support as needed and drive communication with customers about quality related topics • Maintain strong knowledge of customer-specific requirements and Tier 1 business processes. • Track and resolve red scorecard topics for Quality EMIA. • Provide extraordinary customer service and communication and show responsiveness as a market leader in connectivity • Play critical role to kick-off the escalation process within TE organization • Be a mediator between customer and TE function units for all kind of quality issues. • Lead and drive improvement activities with TE production plants regarding customer expectation. • Provides input for Continuous improvement activities, collaborates with competence centres and Center of excellence • Leads Customer Read Across and Lessons learned activities in EMIA • Guides customers during audits performed within TE locations   Collaboration:   • Collaborate with Sales and product management team and Customer service team • Work closely with TE PE Resident Engineers, Customer engineering team, FLE etc. to support key customers. • Collaborate with Performance and Systems Team. • Collaborate with BIQ (Build in Quality) / 14Q Principal Experts from the plant. • Partner with TE EMIA Plant Quality teams and drive continuous improvement strategies (e.g., Green Scorecard Strategy). 40-60% onsite. • Build a Technical teams for critical problem-solving customer complaints. • Hands-over the cross-regional escalations to the respective Global teams   Quality Assurance and Rework Management:   • Responsible for monitoring local sorting activities at companies (CoPQ) and managing rework actions at customer locations, negotiate costs, leading to cost avoidance/savings. • Ensure compliance with processes to avoid additional financial costs. • Improve customer quality results in Reduced EMIA Warranty Costs. • Ensure availability and escalations of EMIA Quality Reports (Customer Scorecard, PPAP Status/Scorecard, Improvement plans) on regular base • Bring input on Accruals process for severe quality issues with expected significant financial impact • Discussion of quality targets with the customer to find common understanding and execution with the respective locations and organizations internally / externally • Support TE EMIA Production locations in 5D/8D communication escalation towards the customer   Technical Expertise:   • Act as a technical specialist for the future product portfolio, ASpice, Technical Cleanliness and other AUT business standards. • Provide expertise in harnesses, batteries, and the full TE portfolio and Tier 1 projects. What your background should look like • MBA / Engineer with university degree / certified Engineer or comparable • Min. 3 – 5 years of experience in Automotive Quality Strategy: • Strategic Agility • Customer Focus • Financial understanding (CoPQ, P&L, Warranty, Accruals etc.)   Execution: • Knowledge in statistics and basic tools of quality (APQP, MSA, Capability Studies, VDA, AIAG, FMEA) • ASpice, Technical Cleanliness, Cyber security knowledge • Quality background • Strong technical knowledge in harnesses, batteries, and TE product portfolio • Experience with Tier 1 business operations and customer-specific standards. • Fluent business English verbal and writing • Strong Presentation skills • Strong Negotiation Skills   Talent: • Strong Communication and mediator competence • Adaptability in multi-cultural working environment • Independent working behavior • Team worker / Networking • Ability taking decisions • Social competence • Emotional intelligence • Travel flexibility (Travels min 50% + within EMIA (with all transportation modes, minimum, but not limited to car, plane, train, boats) with a high flexibility) Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork