Customer Quality Lead

About this job

Your mission Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture. Your profile Key Responsibilities • Own Customer Quality for rolling stock/train projects. • Ensure right-first-time, safe and compliant train delivery. • Act as the primary quality interface with customers. • Lead customer complaints, RCA, 8D, CAPA and closure. • Drive customer satisfaction, quality KPIs and punch-point reduction. • Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements. • Lead final inspection, testing, acceptance and quality release. • Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality. • Identify critical quality risks and initiate containment/escalation when required. • Drive continuous improvement, lessons learned and defect prevention. • Lead, mentor and develop the Customer Quality team. • Prepare and present quality performance reports to management and customers. Minimum Qualification / Experience & Competency: • Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering. • Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components. • Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems. • Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution. • Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement. • Communication: Excellent reporting, presentation, stakeholder management and communication skills. • Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture. Why us? • Lead a nationally significant railway project with transformative potential. • Engage with advanced technologies and industry-leading experts. • Thrive in a dynamic, supportive, and growth-oriented work environment