Customer Service Administrator

About this job

Location: Lisburn Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service. About the Role In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking. Key responsibilities include: • Managing customer enquiries and providing outstanding service. • Processing orders accurately and ensuring timely delivery. • Building strong customer relationships to drive satisfaction and retention. • Identifying opportunities for upselling and cross-selling. • Supporting sales teams to achieve and exceed account targets. • Collaborating with internal teams to streamline processes and improve workflows. • Maintaining accurate records using CRM and sales software such as Sage. Requirements What We’re Looking For The successful candidate will demonstrate: • Proven experience in customer service, account management, or sales support. • Strong proficiency with CRM systems and tools like Sage or Salesforce. • Excellent verbal and written communication skills. • A hands-on approach, with the ability to problem-solve and think proactively. • Ability to adapt to new technologies and contribute to process improvement. • A team-player mentality with the confidence to work independently. Desirable: • Experience in distribution, logistics, or manufacturing industries. • Customer service or sales-related qualifications. • Familiarity with process automation tools. This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team. Benefits Salary: £25,500 - £32,500 per annum Company wide Bonus Hours: Full-time, 8am- 4.30pm Monday- Friday