Customer Success Representative | Betty CA
Over deze vacature
About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: • We are honest - we value honesty in all aspects. • Bring the Olives - we offer premium customer experience. • Think Big - we believe in always striving for more. Key Responsibilities: • Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat. • Conducting customer education sessions, guiding them through the features and functionalities of our platform. • Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience. • Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty. • Work in shifts, including late and night shifts! Requirements: • Prior experience in customer service, support, or a related client-facing role. • Exceptional communication and interpersonal skills, with an ability to handle challenging • customer interactions with patience and professionalism. • Quick learner with the ability to understand and explain complex systems and processes. • A passion for customer satisfaction and a deep understanding of customer-centric service practices. • Works well under pressure and ability to deliver within deadlines. • Fluency in English. What we offer: • Competitive salary package • Performance-based bonus • Premium Health insurance • Career and skills development opportunities • Fun and collaborative team environment • New modern office space