Customer Support Agent for the Mercedes Team - Dutch speaking
About this job
We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat. Your tasks include handling customer contacts covering: Roadside Assistance (RSA) • 24/7 breakdown support following strict safety guidelines • Recovery assistance for vehicles to dealerships • B2B & B2C customer support • Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.) Connected Mobility Services (CMS) • Support for Mercedes Me App and digital services • Account login, activation/deactivation of digital services • Service purchases, online appointment booking, vehicle monitoring • Inform customers about features included in service packages • Basic troubleshooting; complex issues escalated to Backdesk Customer Service (CS) • Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation • Provide support to demanding luxury clients, often in sensitive situations Requirements • Dutch: C1 (mandatory) • English: B2 (for training & operations) • Strong communication and customer service skills • Advanced problem-solving and multitasking abilities • Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups • Driver’s license: a plus • Previous experience in customer service or technical support: preferred but not required Benefits • Flexible work options: Remote anywhere in Greece • Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance • Competitive monthly salary plus two extra annual payments • Paid training and onboarding program • Health insurance and additional perks • International work environment with colleagues across Europe • Free online Greek language courses • Modern offices in Athens with comfortable break areas • Career development opportunities and internal mobility • Social events and team initiatives Life in Greece • Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community. • Ready to start your Dutch-speaking customer care career in Greece? • Apply today and join our international streaming support team!