Customer Support Agent - Night Shifts

About this job

Main responsibilities • Respond to customer inquiries via email, and chat in a prompt and professional manner. • Diagnose and resolve technical issues related to software products for customers. • Troubleshoot software problems and identify solutions to resolve customer issues. • Provide clear and concise instructions to customers to assist with product use and configuration. • Document customer interactions and support solutions in our CRM system. • Collaborate with internal teams to escalate and resolve complex technical issues. • Stay up-to-date with new product features and updates to provide the highest level of customer support. Requirements • Fluency in English, both written and spoken. • Strong attention to detail and problem-solving skills. • Team player with collaborative attitude. • Experience with Excel functions, charts, pivot tables, and macros. • Ability to create and analyze reports and dashboards on case and client data. • Knowledge or experience in providing web-based software support. • Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc. • Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.