Customer support

About this job

What you will do inyad is looking for a Customer Support Specialist to increase our brand and ​product's visibility, through ​ building relationships and communicating with potential customers using popular social media platforms. You will be responsible for • Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.) • Answering comments on social media and responding to inquiries by connecting with internal teams • Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns. • Maitaining documentation related to customer support Your qualifications • Strong ability to work individually as well as part of a team. • Good written and oral communication skills (Classical Arabic, French and English) • Extremely rigorous, punctual and well organized