Customer Support Specialist
About this job
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work®. Responsibilities: • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat • Educating clients on how to use the Company’s website and trading platforms • Communicating with clients regarding the company’s products and services via telephone, email and live chat • Assisting other departments Candidate Profile: • Excellent written and spoken English (additional languages are a plus) • Strong communication skills across live chat, email and phone • Customer oriented mindset with good problem solving ability • Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage • Willingness to learn and adapt in a fast-paced environment • Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00 • Ability to work on public holidays and one Saturday & Sunday a month Why us: • Join a certified Great Place to Work® organization reflecting our commitment to employee well-being • Welcoming, young and multicultural team with approachable leadership and mentoring opportunities • Structured training and professional development budget to support your growth in IT • Competitive remuneration package with regular performance reviews • Vibrant company culture with team activities and global celebrations • Modern office in an easily accessible location with company-provided facilities • Free access to sports and wellness facilities across the country • Free company-provided parking • Medical insurance and pension fund after probation period • Birthday gift and a day off on your birthday • Visa and work permit support if required Journey to FP Markets • Initial Interview with HR (30-45 minutes) • Interview with your future manager (45-60 minutes)