CX Specialist @ 123inkt group | French Native

About this job

Imagine this. You start your day in a sunny office in Valencia. A customer reaches out with a question. By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly. No endless complaints. No robotic scripts. Just genuine conversations where you make someone's day a little easier. Welcome to weWow 👋 Your next chapter starts here At weWow, you work with leading European brands in an international scale-up environment. For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies. As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time. What will you actually do? • Help French-speaking customers via phone, email and chat • Answer questions about orders, deliveries, products and returns • Find quick and customer-friendly solutions • Guide customers to the right products when they need advice • Work together with different teams to solve customer requests efficiently • Make sure every customer leaves the conversation feeling heard and helped • Every interaction is an opportunity to create a great customer experience. This role suits you if you… • Are a native French speaker • Enjoy helping people and making their day easier • Communicate clearly and with empathy • Stay calm and solution-oriented, even when things get busy • Work accurately and pay attention to detail • Love learning and improving every day Requirements • Native French speaker • Good level of English • Available to work on-site in Valencia • Strong communication skills • Customer-first mindset • Problem-solving attitude • Team player who enjoys working in an international environment What we offer 💛 • Breakfast & lunch at the office • Spanish health insurance • Free Spanish lessons • Growth opportunities within weWow • Monthly events, sports & socials • Relocation support to settle in Valencia£ And most importantly: An international work environment where you’ll quickly feel at home.