Czech Speaking Reservations Agent For Booking.com - Work anywhere In Greece

About this job

Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers. In this position, you will assist Czech-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips. Responsibilities • Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels • Help clients with reservations, modifications, cancellations, and general travel questions • Resolve issues promptly and professionally to maintain high customer satisfaction • Keep detailed records of interactions and transactions in the company database • Work collaboratively with internal teams to improve customer service processes and policies Requirements • Fluency in Czech and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter. • Previous customer service experience, preferably in travel or hospitality • Strong communication and problem-solving skills • Comfortable working remotely and managing time effectively • Self-motivated, proactive, and detail oriented • Ability to work in a fast-paced environment and handle multiple tasks • Right to live and work in Greece or EU citizen status Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package Private Health Insurance 2 Extra Salaries Per Year A lot of extra perks