Danish speaking Collections Officer to Online Bank in Malta
About this job
Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department. This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements. Key Responsibilities • Provide customers with accurate information regarding the bank’s products, services, and payments • Actively generate sales in line with the company’s strategy and guidelines • Handle customer inquiries via telephone, live chat, email, and SMS • Support onboarding processes, including document verification • Ensure full compliance with laws, regulations, policies, and procedures • Deliver a high level of customer service at all times • Work closely with payments and collections departments to ensure smooth operations • Assist with additional customer-related inquiries as required • Promote and contribute to a positive and collaborative work environment Additional Responsibilities • Assist in the creation of sales reports • Support training and mentoring of new team members • Contribute to documenting operational procedures • Suggest improvements to systems, processes, and workflows • Complete ad hoc tasks assigned by the Head of New Markets Requirements • Fluent Danish and good English (written and spoken) • Experience in customer service and sales of financial products • Experience with client onboarding and document verification • Strong communication skills with a results-driven mindset • Detail-oriented with high personal work standards • Proactive, able to take initiative, and work independently • Strong team player with a customer-focused approach • Good knowledge of Microsoft Office, particularly Excel Benefits • Opportunity to build a long-term career within an international banking environment • Exposure to sales, collections, and operational processes • Collaborative and supportive multinational workplace • Career development and growth opportunities • Modern office environment in Malta • The opportunity to live and work in a Mediterranean location with a strong international community If you are interested in this opportunity and would like to take the next step in your career, we encourage you to apply today.