Danish-speaking Customer Service Agent in Sofia (relocation package included)

About this job

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters. And with a flat 10% income tax, you get to keep more of what you earn. Simple as that. Description and Requirements As a Customer Support Specialist for Smart Watch products, you will be part of a great team and will: • Help the users with any issues they might have via tickets or calls • Provide solutions to everyday device use questions on a case-by-case customer-oriented approach • Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team • Work with a passionate team of customer-friendly colleagues from an international background Requirements • Very good knowledge of Danish language (B2 or similar) for daily communication with customers • Good command of English (B1 or similar) for training and internal communication • Basic understanding of iOS and Android OS features • Demonstrating empathy • Desire to help customers as best as possible and willing to contribute to the team’s success • Result-oriented with personal performance • Friendly and outgoing personality • Looking for a long-term employment Benefits • Flexible working hours options • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses Does it sound like the perfect job for you? Apply now!