Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria
About this job
Danish Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent. Job Overview We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package. Key Responsibilities • Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry. • Represent our premium clients by maintaining high standards of communication in native-level Danish. • Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction. • Collaborate with international teams to maintain quality benchmarks and exceed performance targets. • Accurately document all customer interactions in the CRM system to track support trends. • Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia. • Participate in ongoing training to stay updated on product knowledge and service excellence. Requirements • Native or fluent Danish (spoken and written) is mandatory for this role. • Professional proficiency in English to collaborate with our diverse team. • Valid EU passport or residency status allowing you to work in Bulgaria. • Proven experience in the customer support services industry is considered a strong advantage. • Strong empathy, patience, and excellent problem-solving capabilities. • Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria. Benefits • Competitive Monthly Salary package. • Fully Paid Training programs to ensure your success. • Comprehensive Private Health Insurance. • Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria. • Attractive Monthly Performance Bonus based on your dedication and results. • A modern, collaborative office environment in the heart of Sofia. • Career development and advancement opportunities within the customer support services sector.