Danish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
About this job
Start your new adventure with Next Job Abroad as a Danish Speaking Customer Support Agent in the vibrant iGaming industry based in Malta! This is an exciting opportunity to use your language skills in a dynamic environment while experiencing the beauty and culture of the Mediterranean. In this role, you will provide outstanding support to our Danish-speaking customers, ensuring they have a fun and engaging gaming experience. As part of our customer support team, you will respond to inquiries, resolve issues, and offer detailed guidance regarding our gaming products. If you have a positive attitude, exceptional communication skills, and a passion for providing excellent service, we would love to hear from you. To assist you in starting this new chapter, we also provide a comprehensive relocation package! Responsibilities • Provide high-quality customer support via chat, email, and phone to Danish-speaking clients. • Quickly and effectively address and resolve customer queries and concerns. • Guide customers through our gaming services to enhance their overall experience. • Collaborate with your team to maintain exceptional service levels. • Record and track customer interactions accurately in our CRM system. • Gather customer feedback and provide insights to support service improvements. • Participate in training initiatives to enhance your skills and product knowledge. Requirements • Fluency in Danish and proficient in English; additional languages are an asset. • Previous experience in customer support or similar roles is preferred. • Strong communication and interpersonal skills with a commitment to customer satisfaction. • Able to manage multiple tasks and maintain composure in a busy environment. • Experience with CRM tools and customer service platforms is a plus. • Willingness to relocate to Malta and immerse yourself in a new culture. • A true passion for gaming and knowledge of the iGaming industry are highly valued. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!