Danish-speaking Team Leader - Sales & Collections

About this job

Ready to take ownership of a team and help grow a developing market? We are looking for an experienced Team Leader to lead a small Denmark-focused Sales & Collections team for an international bank based in Malta. This is a hands-on leadership role combining people management, sales performance, customer experience and collections – ideal for someone who enjoys coaching people while also working closely with targets, KPIs and operational performance. Your Role You will lead a team of fewer than 10 agents and take responsibility for their day-to-day performance and development. You will: • Lead, coach and develop the Sales & Collections team • Drive performance across sales, onboarding and collections • Own and follow up on key KPIs and targets • Monitor conversion rates, default rates and collections results • Support customer onboarding and document verification • Help develop effective collections strategies • Ensure customers are treated fairly and professionally • Identify opportunities to improve processes and team performance • Collaborate with other departments across the business • Ensure processes follow internal compliance standards and policies Requirements You have: • Previous leadership experience • Experience within sales, collections, customer service, financial services or another performance-driven environment • Strong coaching and people-management skills • A commercial mindset and confidence working with KPIs • Excellent English • Fluency in Danish • An EU passport / right to work in Malta Benefits • Competitive salary and benefits • Performance-based opportunities • International banking experience • Leadership responsibility for your own team • Career development within a growing organisation • Multicultural workplace with colleagues from across Europe • Full-time position based at the company's Malta Head Office Lead a Team – Build Your Career in Malta Malta isn't only sunshine and Mediterranean life. It's also home to a large international financial services sector and an established community of professionals from across Europe. For someone looking to combine leadership responsibility with international banking experience, this could be a very interesting next step. Ready for your next leadership challenge in Malta? Apply with your CV in English.