Dutch Customer Advisor for a Video Game Brand - Lisbon, Portugal

Over deze vacature

Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Dutch Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: • Respond efficiently and effectively to all customers’ enquiries within given timescales • Develop and maintain a full technical knowledge of the client’s products and services • Deal with all correspondence as requested/required • Accurately log all calls and in line with procedures • Responsibly maintain and update all job-related administrative forms • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: • Proficient level of Dutch (C1) • Intermediate level of English (B1) • Previous experience in Customer Service preferred • Impeccable communication skills • A calm, cool and level-headed attitude in every situation • Excellent self-organizing skills • A proactive approach and willingness to work on own initiative • Ability to work under pressure, in order to achieve deadlines and KPI’s • Ability to adapt to a continuously changing environment and procedures • Knowledge of Microsoft Office Pack (Word, Excel) • Must hold EU citizenship or valid work permit • Be a local candidate or willing to relocate to Lisbon, Portugal Benefits.   • Relocation package • Competitive wages ranging from 920€ to 1,435€ • Paid professional training • Employee discounts • Private healthcare & dental insurance (after six months of employment) • Growth opportunities through various development programs • Fun and engaging company-wide initiatives, including our EverBetter wellness program • Job stability • Life-long skills and experience • Excellent work culture   Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!