Dutch Customer Service Agent For Booking.com in Greece - Relocation package

About this job

Mercier Consultancy Group is looking for a Dutch Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. Key Responsibilities • Assist Dutchspeaking customers with accommodation reservations via phone, email, and chat. • Provide accurate information about properties, pricing, and Booking.com policies. • Handle booking modifications, cancellations, and special requests efficiently. • Resolve customer queries and issues with professionalism to ensure high satisfaction levels. • Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. • Work collaboratively with team members to achieve service quality and customer satisfaction goals. Requirements • Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. • Experience in customer service or related roles is preferred. • Strong communication and interpersonal skills. • Ability to handle challenging situations calmly and effectively. • Willingness to relocate and adapt to life in Greece. • Positive attitude towards learning and professional growth in a multicultural setting. Benefits • Fully Paid Relocation Package • Competitive monthly Salary • Monthly Performance Bonus • Fully Paid Training • Health Insurance • 2 Extra Salaries Per Year • And Much More...