Dutch Customer Service Foteini - LIS3

About this job

We are looking for Dutch native speakers OR fluent in English (B2) to work as a Customer Service in call center environment in Lisbon, Portugal. Our client is the European leader in travel experiences. Mission of the project: • Act as a Travel Advisor • Help customers managing their bookings and problems/queries they may have • Provide general information about products and services available • Counselling customers regarding the company’s services; • Find the best solution for your customers' needs Requirements • Native Dutch OR Flemish + English level (B2/C1) • Availability to work in rotating shifts from Monday to Saturday, from 8 am to 20 pm • Excellent listening and communication skills • Positive attitude and team spirit • Experience in customer service is preferrable • For non-EU applicants, it is mandatory to hold a valid work permit/ hold an EU Passport Benefits • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI; • Full-time job (40 hours weekly); • Free training for all necessary software and product knowledge + continued training and development; • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year); • Private Health Insurance + dental plan once you complete 6 months with the company + English speaking Doctor on site; • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more; • Currently: working from home position (equipment provided by the company) • When back to the office: Great location with easy access to public transports (train, metro and buses); • Discounts at gyms, restaurants, beauty centers, pharmacies and many more businesses in the area; • On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines; Relocation Package for those living abroad that includes: • Optional Accommodation in shared apartment provided by the company, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;