Dutch Sales and Customer Advisor, Athens Greece

About this job

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company. Requirements • Establish positive engagement with the customers, build relationships and demonstrate fair treatment • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans • Provide guidance to customers on the availability of free money advice • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation Knowledge and skills: • Experience in customer service, contact center experience is desirable • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base • Service oriented and problem solving mindset • Patience and calmness in all situations • Ability to work both independently and as a member of a team • Desire and energy striving for excellence and quality within the business • Native/ Proficient Dutch skills • English Language Skills (B2 level or above) Benefits • 1450 Eur x 14 salaries • Bonus: up to 15% on monthly gross salary • Ticket restaurant every month: 80 € • Private Medical and Accident Insurance • 2 weeks free accommodation • Flight ticket • Mon-Fri office hours work schedule • Hybrid work model from Athens office