Dutch Speaking - Content Moderation/Customer Service Agent in Malta
About this job
Next Job Abroad is looking for a Dutch Speaking Content Moderation/Customer Service Agent to join our team in vibrant Malta! This unique role combines content moderation responsibilities with customer service, offering a dynamic work environment where you can utilize your language skills while ensuring a safe and enjoyable experience for our users. As a Content Moderation/Customer Service Agent, you will monitor and review content across our platforms, ensuring compliance with community guidelines and providing support to Dutch-speaking customers. If you have a keen eye for detail and a passion for customer service, this position is perfect for you. Join us in Malta and be part of an exciting journey! Responsibilities • Review and moderate user-generated content to ensure compliance with community standards. • Provide excellent customer service via chat, email, and phone to Dutch-speaking clients. • Address customer inquiries and resolve issues in a professional and timely manner. • Collaborate with team members to improve processes and enhance user experiences. • Document interactions in our CRM system accurately. • Gather user feedback to help improve content moderation practices. • Stay updated on industry trends and best practices in content moderation and customer service. Requirements • Fluency in Dutch and a strong command of English; knowledge of additional languages is a plus. • Experience in customer service or content moderation is preferred. • Excellent attention to detail and problem-solving skills. • Strong communication and interpersonal skills. • Ability to manage multiple tasks and work efficiently in a fast-paced environment. • Familiarity with CRM systems and moderation tools is an advantage. • Willingness to relocate to Malta and embrace a new culture. • A genuine interest in the content moderation industry is a significant advantage. Benefits • Career growth opportunities in a renowned international company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €22.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!