Dutch Speaking - Content Moderation/Customer Service Agent in Malta
About this job
Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele. In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you! Responsibilities • Review and moderate user content, ensuring compliance with community guidelines. • Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience. • Effectively address and resolve customer inquiries and issues. • Work collaboratively with team members to enhance the customer experience. • Keep accurate records of moderation activities and customer interactions. • Provide feedback on process improvements for content moderation. • Stay informed about community guidelines and best practices in content moderation. Requirements • Fluency in Dutch and strong proficiency in English; additional languages are advantageous. • Previous experience in customer service or content moderation is a plus. • Excellent attention to detail and strong analytical skills. • Outstanding communication and interpersonal skills. • Able to multitask effectively in a dynamic working environment. • Familiarity with CRM tools and content moderation software is beneficial. • Willingness to relocate to Malta and embrace new experiences. • An interest in content moderation and online safety is a strong advantage. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!