Dutch Speaking - Content Moderation/Customer Service Agent in Malta

About this job

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms. As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you! Responsibilities • Evaluate and moderate user content to ensure adherence to community standards. • Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience. • Efficiently resolve customer inquiries and issues in a friendly and professional manner. • Collaborate with team members to enhance the overall user experience. • Maintain accurate records of customer interactions and moderation activities. • Provide feedback on user trends and moderation process improvements. • Keep updated on best practices within the content moderation and customer service sphere. Requirements • Fluency in Dutch and strong command of English; knowledge of additional languages is a plus. • Experience in a customer service or content moderation role is advantageous. • Exceptional attention to detail and strong analytical skills. • Excellent verbal and written communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Familiarity with CRM systems and content moderation tools is beneficial. • Willingness to relocate to Malta and embrace new experiences. • Strong interest in online safety and content moderation is an advantage. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!