Dutch Speaking - Content Moderation/Customer Service Agent in Malta
About this job
Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta! If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you! In this role, you’ll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while having some fun in the beautiful Maltese sun! Your Responsibilities • Monitor and review user-generated content to ensure it meets our community standards. • Provide awesome customer support via chat, email, and phone to our lovely Dutch-speaking clients. • Be the go-to person for resolving customer inquiries and issues with a smile. • Team up with your colleagues to refine our moderation processes and improve user experiences. • Keep an accurate record of customer interactions and moderation tasks. • Share your insights to help enhance our services and user satisfaction. • Stay updated on best practices in content moderation and customer service. Requirements • Fluency in Dutch and a strong command of English; any additional languages are a bonus! • Experience in customer service or content moderation is a plus. • A keen eye for detail and a knack for analyzing content. • Great communication skills and a friendly attitude. • Ability to juggle multiple tasks and think on your feet in a busy environment. • Familiarity with CRM tools and moderation software is beneficial. • Willingness to embrace living and working in Malta and enjoy all it has to offer! • A genuine interest in content moderation and online safety will be much appreciated. Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Yearly salary €26.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!