Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Provided
About this job
Are you ready to turn your passion for customer service into a thrilling career adventure? Join us at Next Job Abroad as a Dutch Speaking Customer Support Agent in the buzzing iGaming hub of Malta! This is not just a job; it’s an opportunity to immerse yourself in an exciting industry while embracing the vibrant lifestyle of a Mediterranean paradise. In this role, you'll be the voice of support for our Dutch-speaking players, ensuring they have an unforgettable gaming experience. You’ll answer inquiries, troubleshoot issues, and help guide customers through our fantastic gaming offerings. If you have a charismatic personality, a knack for problem-solving, and a love for all things interactive, we want to hear from you! Plus, we’ll make your transition to Malta easier with our relocation package! Responsibilities • Deliver top-notch customer service through chat, email, and phone to our valued Dutch-speaking clients. • Resolve queries and concerns with a friendly and professional approach. • Guide customers in navigating our products and services, enhancing their gaming experience. • Collaborate with a dynamic team to maintain an outstanding level of service. • Document customer interactions accurately in our CRM system. • Collect and share customer feedback to help shape better service experiences. • Participate in engaging training sessions to boost both your product knowledge and service skills. Requirements • Fluent in Dutch and proficient in English; additional languages are a bonus! • Previous experience in customer service or a similar environment is a plus. • Outstanding communication and interpersonal skills with a keen focus on customer satisfaction. • Adept at multitasking and thriving in a fast-paced environment. • Experience with CRM systems and customer support tools is an advantage. • Excited to relocate to Malta and dive into a vibrant culture. • A passion for gaming and insights into the iGaming industry will set you apart! Benefits • Career growth opportunities in a renowned iGaming company. • International & diverse work environment. • Competitive performance bonuses. • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. • Hybrid working setup. • Yearly salary €25.000 excluding bonuses. • Health care benefits and numerous other discounts. • Fully paid training by certified instructors. • State of the art premises, providing a great working environment with relaxing break areas. • Special events as well as community & social responsibility initiatives. • Work for a Great Place to Work-Certified Company. • Relocation package (reviewed case by case) • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!