English Customer Service - LIS3
About this job
We are looking for English native speakers OR fluent in English (C1) to work as a Customer Service in call center environment in Lisbon, Portugal Mission of the project: • Provide information, solutions and counselling customers regarding the company’s • services; • Registering contacts and client information according to the work procedures; • Compliance with company regulations for Data Protection and Information Security; • Maintaining positive customer relationships through a responsible treatment of each • contact; • Achievement of the performance targets defined by the project; Requirements • Native English OR English level (C1) • IT experience; • Availability to work in rotating shifts from Monday to Sunday, from 7 am to 7 pm (schedules depending on the project); • Excellent listening and communication skills; • Positive attitude and team spirit; • For non-EU applicants, it is mandatory to hold a valid work permit Benefits Relocation Package for those living abroad that includes: • Three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€; • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI; • Full-time job (40 hours weekly); • Free training for all necessary software and product knowledge + continued training and development; • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year); • Private Health Insurance + dental plan once you complete 6 months with the company + English speaking Doctor on site; • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more; • Great office location with easy access by public transport (train, metro and buses); • Discounts at gyms, restaurants, beauty centers, pharmacies and many more businesses in the area; • On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines;