Field Service Administrative
About this job
1.Administrative Support to the Manager of Service Technicians • Prepare reports, summaries, and presentations • Coordinate communication and information flow between departments 2.Coordination of Field Service Technicians • Plan and optimize technicians’ schedules and assignments • Monitor service job execution (timeliness, quality, completion) • Support dispatching and prioritization of service requests • Maintain regular communication with field technicians and resolve operational issues 3.Service Systems & Documentation Management • Enter and update data in Dynamics systems • Ensure accuracy and completeness of service documentation (service reports, protocols) • Maintain proper documentation archiving in line with company procedures • Generate KPI reports related to service performance 4.Customer & Internal Collaboration • Act as the first point of contact for administrative service-related inquiries • Coordinate service requests and track their status • Collaborate with internal departments (Sales, Logistics, Warehouse, Finance) • Support complaint handling and escalation processes 5.Operational & Logistics Support • Coordinate delivery of spare parts, tools, and equipment to field technicians • Monitor inventory levels in cooperation with the warehouse team • Organize shipments, returns, and equipment logistics • Assist in organizing technical training sessions for the team 6.Process Improvement & Quality Control • Analyze operational data and identify improvement opportunities • Support the implementation of process improvements within service operations • Ensure compliance with company standards and procedures • Previous experience in administrative or coordination roles (service/technical environment is a plus) • Strong organizational and multitasking skills • Familiarity with CRM/ERP systems • Excellent communication and teamwork skills • Proficiency in MS Office (especially Excel) • Fluent in Polish and Good command of English (additional languages are a plus)