Field Service Engineer - Malaga/Marbella - CORE LABS

About this job

JOB DESCRIPTION:Primary Objective of PositionThe Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations. Main Responsibilities: • Provide first-line service to customers (service interventions which may require less than 4 hours labor time). • Schedule and perform planned/predictive maintenance (PM/PdM) activities. • Schedule, perform and document hardware and software updates (TSBs). • Assist with instrument installations and deinstallations. • Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district. • Travel within the service area. Profile: • Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred. • Proven track record in a similar position supported by management and customer references. • Successful engagement with customers, specifically laboratory staff. • Technical expert for product line responsibility. • Strong communication skills. • Ability to identify and drive resolution of issues. • Strong experience in the use of analytical tools and software. • Good computer skills. • Good English skills, both written and spoken. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.       JOB FAMILY:Field Services DIVISION:CRLB Core Lab LOCATION:Spain > Quintanavides : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 15 % of the Time MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable