Finnish-speaking Customer Support in Malta

About this job

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, our client will teach you everything! Our client wants you to: • Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written • Be flexible and willing to work on a shift basis • Have experience working with customers, listening to their needs, and providing the best • solutions • Be an excellent listener, have an empathic approach and take pride in giving an excellent • service to our players • You have exceptional organisation skills (including arriving on time, meeting deadlines, and • finding accurate information in a timely manner). • You are detail oriented with the ability to handle stressful situations while maintaining a • positive attitude • Be an individual who is open to constructive feedback • Be a team player that can also work independently Requirements • Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations • Identify and support players in any difficulties they might encounter • Provide explanations to customers about products/site/policies/ promotions, etc. • Update customer account/details with necessary information when needed • Understand, guide, and support players in Responsible Gambling • Collaborate with our client's Fraud and payments team in customer queries • Understand AML and report any suspicious activity Benefits • Private health insurance • Free breakfast and lunch • Wellness allowance • Birthday leave • Company and Team building events • Relocation package to Malta including flight and 2 weeks of accommodation And much more!