French Collections Customer Advisor

About this job

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company. Requirements • Be at the forefront of the business, operating via telephone/email to support customers • Establish positive engagement with the customers, build relationships and demonstrate fair treatment • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans • Provide guidance to customers on the availability of free money advice • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation Knowledge and skills: • Experience in customer service, contact center experience is desirable • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base • Service oriented and problem solving mindset • Patience and calmness in all situations • Ability to work both independently and as a member of a team • Desire and energy striving for excellence and quality within the business • Native/ Proficient French skills • English Language Skills (B2 level or above) • EU citizenship or residence permit card for Greece Benefits • 14 competitive salaries • ·Bonus: 10%-15% on monthly gross salary • Ticket restaurant every month: 80 € • ·Private Medical and Accident Insurance • Accomodation and relocation pacakage