French Quality Specialist for Global leader in sleep technology - Lisbon, Portugal

Over deze vacature

Come and work with us.   We are looking for a French Quality Specialist to join our team.     As a Quality Specialist in this project, your daily responsibilities will include:   • Strong emphasis on assessing Audits via Data Analysis  • Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls. • Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring • Reports script problems or questions to appropriate areas • Assists clients in monitoring specific programs as needed  • Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals • Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved • Provides relevant information for Monthly Quality Report.  • Provide feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained • Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.   Compliance: Takes personal responsibility to understand and comply with all company and client security requirements and policies. Ensures that all team members (Foundever or agency/contract) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.   To succeed in the role, you will need to have:   • Native or proficient French - mandatory • English advanced level - mandatory • Strong Data Analysis skills • Detail Oriented • Strong verbal and written communication skills • Good organization/time management skills • Ability to work with a variety of people from diverse backgrounds • Ability to make fair and consistent judgments and decisions • Ability to solve problems and offer suggestions • Ability to influence behavior • Effective project management • Ability to adhere to all organizational policies and procedures  • Knowledge of Foundever policies, procedures, products and services • Ability to organize, prioritize and multi-task • Good knowledge of effective scripting • Logical and objective approach to call assessment • Able to effectively use Microsoft applications (ex: Word, Excel, Powerpoint, Project, Outlook, etc) • Must hold EU citizenship or valid work permit for Portugal • Be a local candidate or willing to relocate to sunny Lisbon, Portugal • Availability to work in a hybrid model, with 2 days working from home and 3 days from our Santos office Education and experience.   • Minimum 6 months in Quality assurance - Quality Specialist tasks related  • Should be at least one certified/finalized professional education • Good performance and behaviors in your current role - mandatory Benefits. • Competitive wages • Paid professional training • Employee discounts • Private healthcare & dental insurance (after six months of employment) • Growth opportunities through various development programs • Fun and engaging company-wide initiatives, including our EverBetter wellness program • Job stability • Life-long skills and experience • Excellent work culture Go further with Foundever®   We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.    Apply today!