French Speakers Customer Support - Porto

About this job

We are offering a great work experience in Porto, Portugal for a role as a Customer Service Specialist with French. Why a Customer Service Specialist with French role is great for your professional and personal development: • Live in Porto, Portugal and embrace multicultural experiences • Represent a global brand • Fast-track career development opportunity How your day-to-day in this role would look like: • Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude • Solving problems and creating positive experiences for every customer you speak with • Following the brand's guidelines and quality standards on every interaction • Logging and updating customer interactions in the relevant systems • Working closely with your team to keep improving the service you provide Requirements What do you need to be successful at this job? • Language Maestro: Fluent in French, strong English skills • Have experience in a Contact Centre • Have a strong customer service-oriented skill. • Can work as a team member, as well as independently. Benefits By joining this role, this is what you can expect: • Work for one of the world's largest customer experience companies • Access to an internal career-development program that fast-tracks you toward leadership roles • Free comprehensive training with certification • Private health insurance after training • Renewable fixed-term contract • Regular team activities: football tournaments, surf lessons, cultural events Relocation Package is included: • Flight to the Future: Covered flight expenses • First-Class Arrival: Airport pick-up and settling assistance • Nest in Comfort: Accommodation provided in shared apartments • Language Safari: Complimentary Portuguese lessons • Active & Awesome: Free sports activities - Football tournaments, beach barbecues, surf lessons, and cultural events await!