German Customer Service Representative - Automotive Insurance Sector
About this job
Are you ready to turn your career into a Mediterranean adventure? We are seeking vibrant, communicative German speakers to join our international hub in Athens, Greece, representing a major household name—Germany’s top automotive insurer and a leading traditional insurance group serving over 13 million customers. This isn’t just a job; it’s an invitation to experience the ultimate expat lifestyle. Spend your weekends exploring the Acropolis, relaxing on the Athenian Riviera, or island-hopping across the Aegean Sea, all while building a solid corporate resume with an industry giant. The Experience: • A Smooth Landing: We fully support your relocation! We provide your flight tickets, airport pickup, and initial hotel accommodation to help you settle in effortlessly. • Modern Workplace: Work in a "Great Place to Work" certified environment featuring onsite relaxation zones, social events, and a multicultural community. • Stability: Kickstart your path with a reliable, krisensicher brand known for dependable insurance coverage. Your Role: As a Customer Service Professional for our prominent insurance client, you will independently handle customer interactions for the motor vehicle sector via phone and email: • Customer Advice & Cross-Selling: Provide telephone consultations regarding vehicle insurance and prepare cross-selling offers for liability, accident, and property insurance. • Account & Contract Logging: Input and manage crucial data including address updates, account changes, and SEPA mandates with high precision. • Digital Support: Help customers register for the digital self-service web portal. • Appointment Scheduling: Arrange consultation appointments (VORC) and process incoming documents on time. Requirements • Language Mastery: Native or C2 level German (excellent written and spoken) along with a solid B2 level of English for internal systems and training. • Communication & Empathy: Strong listening techniques and the ability to explain complex insurance concepts in plain language. • Problem-Solving Skills: Customer-oriented mindset, remaining calm and professional during challenging claims or inquiries. • Tech Savvy: Comfortable navigating CRM platforms and Windows-based environments, with a typing speed of $\ge 25$ wpm. • Qualifications & Legality: Minimum high school diploma and valid EU Citizenship (EU Passport or National ID card required). Benefits • Full Relocation Package: Paid flight, airport transfer, and initial hotel stay. • Extra Earnings: Competitive salary with performance bonuses and a total of 14 salaries per year (including holiday bonuses). • Top-Tier Paid Training: A comprehensive 61-day structured induction program to make you an expert before going live. • Health & Wellness: Comprehensive healthcare coverage and local employee discounts. • Learn Greek: Free online Greek language courses provided to all employees.