German Customer Support Expert, Barcelona Spain - ES1

About this job

We are recruiting tech savvy experts to support the users of a world leader company in in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online. As a Technical Support Expert your responsibilities will be: • Interact with users via email, phone, and chat • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions • Troubleshoot technical questions including software, hardware, and logistic questions • Escalate complex issues and provide context to the reason for the escalation Requirements To be successful in this role you need: • Native level of German and C1 level of English • Previous customer facing experience (B2B or B2C) • Prior experience in multi-channel customer support • Experience working within a metric and target focused work environment • Excellent listening and communication skills, written and verbal • Demonstrated ability to work through complex technical problems • Strong attention to detail Benefits What do we offer: • Full-time (39 hours/week) • Permanent Contract • Relocation package: Flight tickets and 600€ • Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona • Salary: 22.000 € gross/year • Continuous training and development program • Employment with the world's largest provider of contact center services • Excellent work environment, great colleagues, social arrangements and personal development • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team