German Healthcare Technology

About this job

The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication. Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection. Phone, email and chat support for customers regarding insulin pumps and related accessories. • Providing information about the company's products and services. • Assisting customers in connecting insulin pumps to apps on smartphones. • Handling customer service requests with a high level of empathy and customer focus. • Assisting customers in using and managing the insulin pump effectively. • Documenting and tracking customer requests in the SAP CRM system. • Escalating unresolved issues to higher-level support or management, if necessary. • Working with local 2nd level support and other departments to resolve customer issues. Requirements • Native level of written and verbal communication skills in German • Availability to work in rotating shifts; • Good computer skills; • Excellent communication and interpersonal skills and team spirit; • High School Diploma • EU passport/ID or a portuguese resident card Benefits • Attractive salary package. • Relocation package. • Paid flight tickets. • Private Health Insurance from day one • 1st 2 months office, then remote possible with good performance. • Agents can be asked to office for meetings, trainings, etc. in Lisbon • Extra performance-based bonuses. • Permanent employment contract. • Paid training and ongoing support.