German speaker Customer Service Specialist - Valencia, Spain

About this job

Our International Client is a customer service provider with international companies and is based in the amazing Valencia! • Support B2B customers over the phone, email, and chat • Communicate with customers to find the best solution to their problem • Troubleshooting, innovation, and change management are part of the daily business • You will use the latest technology and AI integrations and become an expert in this field • Control and handle payment inquiries from sellers and buyers through various client platforms • Responsible for Trustpilot reviews improving overall company NPS through excellent service • Flagging and escalation of customer queries and coming up with suitable solutions • Mapping and improving business processes to enhance customer journey and satisfaction Requirements • Native level German and fluent English • Customer service experience minimum 6 months • Excellent communication skills • An interest in innovation (think chatbot-integrations) • You can think outside the box to always find a solution for the customer • A technical background is an advantage • You are proficient with computers and can type at lightning speed Benefits • Spanish classes • Mindfulness classes • Great Friday evening drinks • Fitness bootcamps to stay fit and active