German-Speaking Collections Officer in Malta
About this job
Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department. This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management. Key Responsibilities • Provide accurate information to customers regarding the bank’s products, services, and payments • Actively solicit new sales following the company’s strategy and guidelines • Respond to customer queries via telephone, live chat, email, and SMS • Support onboarding processes, including document verification • Work closely with other departments, particularly payments and collections, to ensure smooth operations • Maintain a positive and collaborative work environment • Promote excellent customer experiences in all interactions • Clarify and complete other assigned tasks as required Additional Responsibilities • Assist in creating sales reports • Support training and mentoring of new team members • Help document operational procedures • Suggest improvements to systems, processes, and workflows • Complete ad hoc tasks assigned by the Head of New Markets Requirements • Fluent German and English (written and spoken) • Experience in customer service and sales of financial products • Experience with client onboarding and document verification • Strong communication skills with a results-oriented mindset • Detail-oriented, proactive, and high personal work standards • Team player with strong customer service focus • Able to work independently and manage multiple tasks • Proficient in Microsoft Office, especially Excel Benefits • Opportunity to build a career within an international banking environment • Exposure to sales, collections, and operational processes • Multinational and collaborative workplace culture • Career development and growth opportunities • Modern office environment in Malta • Chance to explore Malta’s lifestyle and vibrant expat community If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.