German-speaking Customer Advisor for well-known online bank in Malta
About this job
The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team. Main areas of responsibility: • Provide customers with accurate information about the company's products, services and payments. • Actively seeking new sales by executing appointed strategies and instructions. • Comply with laws, rules, company policies, and procedures as required. • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information. • Responding to any customer queries via email, SMS and phone • Provide an excellent customer experience. • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction. • Support additional customer service inquiries. • Promote a positive working environment. • Perform other tasks as assigned. Other responsibilities may include: • Involvement in production of Sales reports. • Involvement in training and mentoring of other team members. • Assist in documentation of the team’s Operational Procedures. • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures. • Execute ad hoc tasks as may be requested by the Head of New Markets. Requirements • Excellent command of English and German languages (both written and spoken). • Demonstrable experience in sales of financial products. • Experience in customer on-boarding and documentation verification processes. • Excellent communication skills with a results-driven approach. • Attention to detail, initiative and high working standards. • Team player with a customer-oriented approach • Ability to work independently. • Good knowledge of Microsoft Office tools (especially EXCEL). Benefits Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.