German-Speaking Customer Support Agent in Malta
About this job
Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries. This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations. Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role. Key Responsibilities • Handle customer inquiries via chat, phone, and email • Support customers with account questions, product or service issues, technical situations, and general inquiries • Document customer cases accurately and thoroughly • Identify patterns, recurring issues, and potential risks • Share market feedback and customer insights with management • Collaborate closely with internal teams to improve systems and processes • Maintain professionalism and problem-solving skills in a fast-paced environment Requirements • Fluent German (spoken and written) • Good English skills • Minimum 1 year of customer support experience • Interest or knowledge of the gaming/digital entertainment industry • Comfortable working shifts, including weekdays and weekends • Calm under pressure with strong communication skills • Team-oriented and able to work in an international environment • Responsible, proactive, and solution-focused mindset Benefits Career Growth This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as: • Specialist or senior support roles • Operations • Compliance & risk • Commercial or product-related roles • Team leadership and management You’ll gain valuable international work experience and transferable skills in a high-growth industry. Benefits • Competitive salary • Comprehensive benefits package • International company environment • Supportive, team-oriented culture • Real responsibility from day one • Multiple career paths and internal mobility If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.